Privacy Policy

The website has been developed by The European Consumer Organisation (BEUC). For more information about BEUC please visit BEUC is the data controller for the purpose of this website.

We strongly believe in your fundamental rights to privacy and data protection. We try to strictly limit the processing of your personal information to the minimum possible for the correct functioning of the website.

Embedded content

Google Maps. Our website integrates a customised “cookieless” Google Map that does not use privacy-invasive cookies. However, the map does connect to 3 different Google domains to function:,, We unfortunately have no control over the data that Google might collect through these domains, which is governed by Google’s privacy policy. We recommend users to install privacy protection tools such as Privacy Badger in order to be protected from any possible tracking carried out by Google through these domains.

Video: We use Framatube for embedding videos on our website. Framatube has been developed by the French non-for-profit organisation Framasoft, it uses the BitTorrent protocol to share bandwidth between users. This implies that your public IP address is stored in the public BitTorrent tracker of the video as long as you’re watching it. If you want to keep your public IP address private, please use a VPN. You can find more information about Framatube here.

Fonts: The font used for the content of our site comes from Font Awesome. You can find their privacy policy here

Your data protection rights

  • Right of access – You have the right to have access to the personal data we hold about you and to obtain a copy.
  • Right to rectification – You have the right to obtain the rectification of the personal data we have about you if it is inaccurate.
  • Right to erasure – You have the right to obtain the erasure of the personal data we have about you.
  • Right to restriction of processing – If you believe the personal data we have is not accurate or that we are not using it lawfully but do not want to simply ask that we delete it straight away, you have the right to ask us to stop using the data while we sort out the problems.
  • Right to data portability – You have the right to receive the data that you have provided in a commonly used format, so you can take it somewhere else if you wish.
  • Right to object – You have the right to object to the use of your data for marketing purposes at any time. Note that we do not use your data for marketing in any way!
  • Right to lodge a complaint – If you believe your rights are not being respected and your data is being used unlawfully, you have the right to lodge a complaint with your national Data Protection Authority or with the Belgian Data Protection authority, since BEUC is based in Belgium. You can find the contact details of all national data protection authorities here.
  • Right to withdraw consent – You have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Right to object: You have the right to object, on grounds relation to your particular situation, at any time to processing of personal data concerning you which is based on a legitimate or public interest (point (e) or (f) of Article 6(1)), including profiling based on those provisions. We shall no longer process the personal data unless we demonstrate compelling legitimate grounds for the processing which override the interests, rights, and freedoms of you or for the establishment, exercise or defence of legal claims.

Updates & contact

Changes to our Policy

It might happen that we have to change this Privacy Policy, for instance to comply with new legal requirements. If we make any changes, we will make this information publicly available on the website; the date and nature of the change will also be clearly indicated.

How to contact us

If you have any requests, questions, complaints or queries with regards to this Privacy Policy or how we use your information, we encourage you to contact us and we will do our best to resolve it.

Our contact details

BEUC – The European Consumer Organisation
Rue d’Arlon 80